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Terms and Conditions
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These conditions explain the rights, obligations, and responsibilities of all parties to this Agreement. Where we use the word ‘you’ or ‘your’ it means the Customer: ‘we’, ‘us’ or ‘our’ means the Remover (Planet Removals Ltd). These terms and conditions can be varied or amended subject to prior written agreement. Your attention is drawn to Clauses 4, 9, 10, 11 and 12 which set out our liability to you for loss of or damage to goods and property.
1. Our Quotation:
1.1: Our quotation, unless otherwise stated, does not include customs duties and inspections or any other fees or taxes payable to government bodies. It does include us accepting liability for your goods, subject to clauses 2.2, 3.2, 5.2, 5.3 and the provisions of Clauses 4, 9, 10, 11 and 12.
1.2: We may change the price or make additional charges if circumstances are found to apply which have not been taken into account when preparing our quotation and confirmed by us in writing. These include:
1.2.1: You do not accept our quotation in writing within 28 days, or the work is not carried out or completed within three months.
1.2.2: Our costs change because of currency fluctuations or changes in taxation or freight charges are beyond our control.
1.2.3: The work is carried out on a Saturday, Sunday, or Public Holiday or outside normal hours (08.00-18.00hrs) at your request.
1.2.4: We have to collect or deliver goods at your request above the ground floor and first upper floor unless otherwise pre-agreed.
1.2.5: If you collect some or all of the goods from our warehouse, we are entitled to make a charge for handing them over.
1.2.6: We supply any additional services, including moving or storing extra goods (these conditions apply to such work).
1.2.7: The stairs, lifts or doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles and/or containers to load and/or unload within 20 meters of the doorway.
1.2.8: You have to pay parking or other fees or charges (e.g. Tolls, Ferry Crossings etc…) in order to carry out services on your behalf.
1.2.9: There are delays or events outside our reasonable control which increase or extend the resources or time allowed to complete the agreed work.
1.2.10: We agree in writing to increase our limit of liability set out in clause 9.1.1
1.3: In any such circumstances, adjusted charges will apply and become payable.
1.4: We offer our clients morning and afternoon slots for removal jobs. Morning slot is available from 9:00 am onwards whereas the afternoon slots from 3:00 pm. For smaller jobs we allocate only afternoon slots.
2. Work not included in the quotation:
2.1: Unless agreed by us in writing, we will not:
2.1.1: Dismantle or assemble unit or system furniture (flat-pack), fitments or fittings.
2.1.2: Disconnect, re-connect, dismantle or re-assemble appliances, fixtures, fittings or equipment unless agreed by us in writing.
2.1.3: Take up or lay fitted floor coverings.
2.1.4: Move items from a loft, unless we agreed, properly lit and floored and safe access is provided.
2.1.5: Move or store any items excluded under Clause 5.
2.1.6: Move items which are deemed over-sized or over-weight in respect of the reasonable or appropriate equipment or man-power hired for the service. We will not be held liable for any items or property damaged if moved on your request under these circumstances.
2.1.7: Unless agreed if you require extra van on the day to move your goods that’s will cost you extra to finish the job on time.
2.2: Our staff are not authorized or qualified to carry out such work. We recommend that a properly qualified person is separately employed by you to carry out these services.
2.3: Due to safety reasons, our removals crew will not take off their shoes, while the removals job is being carried out. Should customers wish to prevent damage to their carpets/flooring, they must ensure that they lay down protective sheets of their own. a) Electrical and gas appliances will not be unplugged by our staff. b) Flammable liquids, such as petroleum based fluids or oil based paints shall not be permitted in our vehicles or stored. c) Explosive items, such as gas cylinders shall not be permitted in our vehicles or stored.
2.3 Unless agreed we will deliver you the packing materials one time free of charge. Any other packing material delivery will be £25.00 per delivery.
3. Your responsibility:
3.1: It will be your sole responsibility to:
3.1.1: Declare to us, in writing, the value of the goods being removed and/or stored. If it is subsequently established that the value of the goods removed or stored is greater than the actual value you declare, you agree that our liability under clause 9.1 will be reduced to reflect the proportion that your declared value bears to their actual value.
3.1.2: A valued inventory list of all valuable and fragile items must be provided prior to the move including a total estimate of all items for the purpose of insurance cover. If this valued inventory list is not provided any claim for loss or damage may not be successful.
3.1.3: Obtain at your own expense, all documents, permits, permissions, licensees, customs documents necessary for the removal to be completed. In some cases we can assist in organising parking suspensions and permissions at your request.
3.1.4: Be present or represented during the collection and delivery of the removal.
3.1.5: Ensure authorized signature on agreed inventories, receipts, waybills, job sheets or other relevant documents by way of confirmation of collection or delivery of goods.
3.1.6: Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
3.1.7: Arrange proper protection for goods left in unoccupied or unattended premises, or where other people such as (but not limited to) tenants or workmen are, or will be present.
3.1.8: Prepare adequately and stabilize all appliances or electronic equipment prior to their removal.
3.1.9: Empty, properly defrost and clean refrigerators and deep freezers. We are not responsible for the contents.
3.1.10: Provide us with a contact address for correspondence during removal transit and/or storage of goods.
3.2: Other than by reason of our negligence or breach of contract, we will not be liable for any loss or damage, costs or additional charges that may arise from failure to discharge these responsibilities.
3.3: Please make sure it is your sole responsibility to check the vehicles once it empty or once the crew finish their job.
3.4: It is advised to be present or represented throughout the collection and delivery of the removal.
3.5: Take all reasonable steps to ensure that nothing that should be removed is left behind and nothing is taken away in error.
3.6: It is the sole responsibility of the customer to provide with the storage inventory list prior to moving into storage.
3.7: It is customer’s responsibility to inform in writing in case a chain contract is taking place and if there are any time restrictions empty the premises.
3.8: With the dismantling and re-assembly service, it is customer’s responsibility to provide the manuals, as we will not be held liable of unsuccessful dismantling or re-assembly of goods.
3.9: It is customer’s responsibility to request in writing additional insurance cover if required.
3.10: Extra insurance cover is required for items to be carried down by Hoist as the Hoist hire price does not cover damage to goods.
3.11: It is mandatory to declare the valuation of goods to be carried down by Hoist.
3.12: It is customer’s responsibility to provide or reserve parking on both ends, if we get penalty charges those will be added in final cost .also customer’s to pay for any pay and display, parking ticket issued tall/congestion charge(s).
4. Our responsibility:
4.1: It is our responsibility to deliver your goods to you, or produce them for your collection, undamaged. By “undamaged” we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation and/ or storage.
4.2: In the event that we have undertaken to pack the goods, or otherwise make them ready for transportation and/or storage, it is our responsibility to deliver them to you, or produce them for your collection, undamaged. Again, by “undamaged” we mean in the same condition as they were in immediately prior to being packed/ made ready for transportation or storage.
4.3: If we fail to discharge the responsibilities identified in clause 4.1 and 4.2, we will, subject to the provisions of clauses 9, 11 and 12, be liable under this agreement to compensate you for such failure.
4.4: We will not be liable to compensate you where clauses 2.2, 3.2, 5.2 and 5.3 apply unless loss or damage occurred as a result of negligence or breach of contract on our part.
4.5: If you do not provide us with a declaration of value of your goods, or if you do not require us to accept standard liability pursuant to clause 9.1 we will not be liable to you for failure to discharge the responsibilities identified in clause 4.1 and 4.2, unless that failure was caused by negligence or breach of contract on our part.
4.6: The amount of our liability under this clause shall be determined in accordance with clauses 9 and 11.
5. Goods not to be submitted for removal or storage:
5.1: Unless previously agreed in writing by a director or other authorized company representative, the following items must not be submitted for removal or storage and will under no circumstances be moved or stored by us. The items listed under 5.1.1 below may present risks to health and safety and of fire. Items listed under 5.1.2 to 5.1.6: below carry other risks and you should make your own arrangements for their transport and storage.
5.1.1: Prohibited or stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items, including gas bottles, aerosols, paints, firearms and ammunition.
5.1.2: Jewelry, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, mobile phones, tablets, precious antiques or goods or collections of any similar kind.
5.1.3: Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
5.1.4: Perishable items and/or those requiring a controlled environment.
5.1.5: Any animals, birds or fish. Flammable items, alcohol spirit, wine, frozen food.
5.1.6: Goods which require special license or government permission for export or import.
5.2: If we do agree to remove such goods, we will not accept liability for loss or damage unless we are negligent or in breach of contract, in which case all these conditions will apply.
5.3: If you submit such goods without our knowledge we will not accept liability for loss or damage of such items. We will however make them available for your collection and if you do not collect them within a reasonable time we will apply for an appropriate court order to dispose of any such goods found in the consignment without notice. You will furthermore pay to us any charges, expenses, damages, legal costs or penalties incurred by us.
5.4: Customer must provide us list of items removal or for stored.
5.5: Flammable liquids, such as petroleum based fluids or oil based paints shall not be permitted in our vehicles or stored.
5.6: Explosive items, such as gas cylinders shall not be permitted in our vehicles or stored.
5.7: Goods we may not remove or carry if the height or length is higher than the vehicle and storage height.
5.8: Good we may not move like v heavy safe, piano etc. if there is stairs case involves, or our removal crew doesn’t have proper tools to move the items.
6. Ownership of the goods:
6.1: By entering into this Agreement, you guarantee that:
6.1.1: The goods to be removed and/or stored are your own property, or
6.1.2: The person(s) who own or have an interest in them have given you authority to make this contract and have been made aware of these conditions.
6.1.3: You will pay us for any claim for damages and/or costs brought against us if either warranty 6.1.1 or 6.1.2 is not true.
7. Charges if you postpone or cancel the removal:
7.1: If you postpone or cancel this Agreement, we will charge you according to how much notice is given.
7.1.1: More than 10 days before the removal was due to start: No charge.
7.1.2: 50% cancellation fee may be charged for cancellations that occur when giving less than 7 days’ notice.
7.1.3: 75% cancellation fee may be charged for cancellations that occur when giving less than 3 days’ notice.
7.1.4: Less than 24 hours’ notice 100% cancellation fee may be charged for cancellations that occur when giving less than 7 days’ notice.
7.1.5: Any deposits paid toward booking a job are non-refundable in case of job cancellation.
7.1.6: You can change the moving date with 10 days’ notice in advance. Price may change depend on the date you are looking to move subject to slots availability.
8. Payment & Non-Payment:
8.1: Unless otherwise agreed by us in writing, full Removal Payment must be paid prior to unload the vehicles.
8.1.1: Payment is required by cleared funds in advance of the removal or storage period.
8.1.2: You may not withhold any part of the agreed price even in the instance of a claim for loss or damage. Claims will only be processed once full payment has been cleared in respect of the move.
8.1.3: In respect of storage prices, they can be changed anytime by a prior notification of 21 days.
8.1.4: A storage payment reminders will be sent a week before the due date. Failure to make the payments by due date late payment charges will be incurred, 10% of the agreed amount each day overdue.
8.1.5: Deposits paid toward booking a job are non-refundable in case of job cancellation.
8.1.6: To cancel a job 10 days’ notice period is required.
8.1.7: There is a charge of £150 per hour after the first 30 minutes (first 30 minutes are free of charge) wait where there is waiting involved during the move.
8.1.8: 25% of the agreed price (minimum: £50) will be charged upon confirmation of booking; the remaining balance will have to be paid prior to departure from the moving from address. Payments can be made by bank transfer, cheque or cash. a) Payment by cheque or credit cards an additional 3.5% fee will be charged if payment is made by cheque. Cheques must be paid at least 7 days before the day of the removal. Bank transfer: must be paid at least 7 days before the day of the removal. The company has the right to take full payment at any time during the day of the move, but in any case, Payment must be paid before items are loaded onto the vehicle. We will accept cash payment on the removal day if request made before the removal job.
8.1.9: Card Details & Payment: a) Should you make any payments by debit/credit card, your card details may be held on our (secure) system, until your removal is completed and the costs of the removal have been fully paid. b) Once full payment for your removal is received, any card details we may have, shall be destroyed. c) We reserve the right to take payment from the card (whose details are on our system), for the outstanding costs of the removal. d) Payment by cards an additional 2.5% fee will be charged if payment is made by cards.
8.2: Removal Payment must be paid before unload the vehicles.
8.3.1: If the customer is unable to pay for the service, on the day of the move, after the items have been loaded onto the vehicle(s), the items shall be taken to storage and shall only be released once payment has been made.
8.3.2: If items are taken to storage, due to non-payment, the customer shall be liable for the cost of storage.
8.3.3: If items are taken to storage, due to non-payment, the customer shall be liable for the re-delivery costs.
8.3.4: If items are taken to storage, due to non-payment, customer items shall not be released until full payment is received.
8.3.5: If items are taken to storage, due to non-payment, customer items shall be held for 28 days. If payment is not received during this time, Planet Removals Ltd reserves the right to auction the items to cover the outstanding cost.
8.3.6: Interest on the overdue amount at the rate of 10% per month accruing on a daily basis.
8.4 All charges for storage services are payable in advance. All our charges must be paid in full in cleared funds before any goods are released from storage.
8.4.1 We review our storage charges periodically. You will be given 28 days’ notice in writing of any increases following which our revised rates as notified will apply.
8.4.2 On giving you 28 days’ notice we are entitled to require you to remove your goods from our custody and pay all money due to us. If you fail to pay all outstanding debts due to us we are entitled to sell or dispose of some or all of the goods without further notice. The cost of the sale or disposal will be charged to you. The net proceeds will be credited to your account and any eventual surplus will be paid to you without interest.
8.4.3 If your payments are up to date we will not end this contract except by giving you 3 calendar months’ notice in writing. If you wish to terminate your storage contract you should give at least 14 days’ notice. If we can release the goods earlier we will do so, provided your account is up to date.
9. Determination of amount of our liability for loss or damage:
9.1 Valuations and claim limitations for all liability.
9.1.1 If you provide us with a declaration of the value of your goods, and subject to clause 3.1.1, the amount of our liability to you in the event of loss or damage to those goods in breach of clause 4 will be determined in accordance with Clauses 9.1.2, 9.1.3, 9.2 and 11 below, subject to a maximum liability of £25,000. We may agree to accept liability for a higher amount, in which case we may make an additional charge.
9.1.2 In the event of loss of or damage to your goods in breach of clause 4, our liability to you is to be assessed as a sum equivalent to the cost of their repair or replacement whichever is the smaller sum, taking into account the age and condition of the goods immediately prior to their loss or damage, and subject to the maximum liability of £25,000 referred to in clause 9.1.1 (unless we have agreed a higher amount with you).
126.96.36.199 We may choose to repair or replace the damaged item. If an item is repairable we are not liable any for depreciation in value.
188.8.131.52 Any single item will be subject to a maximum liability of £100 unless the value of an individual item is otherwise declared in advance on the valued inventory list.
9.1.3 Where the lost or damaged item is part of a pair or set, our liability to you, where it is assessed as the cost of replacement of that item, is to be assessed as a sum equivalent to the cost of that item in isolation, not the cost of that item as part of a pair or set.
9.2 The customer is liable for the first £250 for any claim. This excess applies to all claims unless agreed otherwise in writing. The customer is liable for the first £250 for any claim, for insurance values of £0 – £15,000, excess: £250 b) for insurance values of £15,000- £30,000, excess: £300 c) for insurance values of £30,000 +, excess: £600.
9.3 For goods destined to or received from a place outside the UK.
9.3.1 We will only accept Standard Liability if you provide us with a detailed valuation of your goods on the valuation form which we provide. All other provisions of Clause 9.1 will apply.
9.3.2 We do not accept liability for loss of or damage to goods confiscated, seized, removed or damaged by Customs Authorities or other Government Agencies unless we have been negligent or in breach of contract.
9.3.3 We do not accept liability for loss of or damage to goods occurring in certain overseas countries, including Gambia, Iran, Iraq, Nigeria, Libya, Lebanon, Angola, Cambodia, Vietnam, N. Korea and Former States of the USSR, unless we have been negligent or in breach of contract. This list is not exhaustive, and we will advise you at the time of quotation if this exclusion applies.
We will accept liability for loss or damage
(a) Arising from our negligence or breach of contract whilst the goods are in our physical possession, or
(b) Whilst the goods are in the possession of others if the loss or damage is established to have been caused by our failure to pack the goods to a reasonable standard where we have been contracted to pack the goods that are subject to the claim.
In either circumstance clause 9.1 or 9.2 above will apply.
9.4 An Item is defined as:-
9.4.1 The entire contents of a box, parcel, package, carton, or similar container; and
9.4.2 Any other object, furniture or thing that is moved, handled or stored by us.
10. Damage to premises or property other than goods:
10.1 Because third party contractors are frequently present at the time of collection or delivery our liability for loss or damage is limited as follows:
10.1.1 If we cause loss or damage to premises or property other than goods for removal as a result of our negligence or breach of contract, our liability shall be limited to making good the damaged area only.
10.1.2 If we cause damage as a result of moving goods under your express instruction, against our advice, and where to move the goods in the manner instructed is likely to cause damage, we shall not be liable.
10.1.3 If we are responsible for causing damage to your premises or to property other than goods submitted for removal and/or storage, you must note this on the worksheet or delivery receipt as soon as practically possible or within a reasonable time. This is fundamental to the Agreement.